How to Build Customer Loyalty Proven Steps to Engage Customers to repeatedly buy from your dealership

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How is your dealership at maintaining customer relationships after they purchase a vehicle or come in for service? Do you have a process in place that ensures customers continue to choose and engage with your dealership? 

How effective is it?  

Vanguard Dealer Services will discuss the critical components of retaining customers for life. With so many variables to consider, this 45-minute webinar will give you a greater perspective on buyer concerns, building customer relationships, franchise identity, and the future as it relates to EVs. 
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Agenda Topics Include:

  • Generating better customer engagement & lasting relationships

  • Understanding buyer concerns, reduce uncertainty, and boost sales

  • Delivering a consistent brand experience across web, mobile, in-store and call center channels

  • Creating a seamless brick-and-click dealership experience to your customers

Presenter:

  • Mickey Quinn, President, Vanguard Dealer Services

Moderator:

  • Susan J. Bieber, Esq. Vice President Dealer Services, GNYADA