TCPA: Risks, Rules, & Regulation Avoid Costly Fines by Understanding the Telephone Consumer Protection Act

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Making automated or prerecorded calls and sending text messages can be costly for dealers that do not follow the TCPA rules. 

The Telephone Consumer Protection Act (TCPA) applies to direct marketing and has numerous requirements related to phone calls and text messages. Failure to comply with TCPA rules can have a devastating impact on your business. Dealers need to understand which actions they take that may put them at risk for a TCPA class action lawsuit.

Join Brad Miller, NADA’s Director of Legal and Regulatory Affairs and Senior Counsel, as he discusses how the recent US Supreme Court TCPA ruling may impact dealers and best practices for TCPA compliance to avoid costly fines.

Get answers to questions such as:

• How does the TCPA apply to automobile dealerships?

• Are text messages covered by the Act?

• Why is this rule different than the Do-Not-Call rules?

• Should salespeople use their own devices to communicate with customers?

• Does my dealership need express consent to speak with a customer?

Presenters

• Brad Miller,
  Director, Legal and Regulatory Affairs
  Senior Counsel, NADA

Moderator

Susan J. Bieber, Esq.
GNYADA Vice President – Dealer Services