The Customer Service Connection from Sales to the Service Drive
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Retaining customers after the sale can be a challenge. Mickey Quinn, from Vanguard Dealers Services, is back to discuss the struggles within dealerships to keep customers. He will outline dealers’ concerns and provide solid solutions for improving the customer journey, driving loyalty, and keeping customers in the service drive.
Topics:
Real solutions for keeping customers in your dealership.
Practical tips for better customer service.
Training staff to help customers make a natural transition from sales to service (or from service to sales).
Ways to motivate staff to provide better customer service.
Find out which types of products will keep your customers happy.
Presenter:
Mickey Quinn, President, Vanguard Dealer Services
About Vanguard Dealer Services:
Since 1999, Vanguard Dealer Services has been a leader among automotive consulting companies providing automotive consulting, dealership training and F&I products and services. Vanguard has earned recognition from the Automobile Protection Corporation as the largest agency in the country for ten consecutive years as a result of our extensive automotive F&I knowledge and consistent excellence in dealership consulting services.
